Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kakudoo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The figure is very beautiful, it is worth it, it has very good quality and detailed
Figure seems good for the price
very well made I like it a lot
Beautiful and delicate
Came well packed, object full of carvings and perfect painting, was worth every penny. Super fast delivery really surprised me.
Nice figures. Box came damaged but that is not important.
Good figure, complies with what is indicated.
I love it, I can't wait to see it on our wedding cakeI received the package quickly and it is according to the photo
Very nice
Very beautiful. I bought it without expectation, just as a gift so as not to spend the two years of dating, I saw the images of the app and it didn't look very beautiful or well finished, but people who were not taking pictures right, the Goku is not orange. It is beautiful, beautiful and of good quality, tiny but perfect, the good thing about being small is that you can use it on top of our wedding cake when we marry kkkk
Figures are lovely! I have never imagined a better wedding cake topper Only the box came very bent and ugly which is a huge minus - I have to rate it 4/5 all together (because they would look so lovely in this box later).
It is small and the description says the figure is beautiful good made
Arrived well in time and form The box arrived broken but the product is perfect Equal to picture I recommend the seller
They are very cute
It is very, very small, but it is beautiful and very well done, it is worth it
9cm good boy size figure, good for collection.
Little bit smaller than expected but its ok, we're using it as a cake topper.
This beautiful, I ordered them to use on my wedding cake, it's a perfect size. They look good quality, I ordered it with the box included.
Very well built. Came well packed. Will be present for a friend who will marry who is a fan of Goku. I recommend
Very cute hurt that came the injured box
Mui bonito arrived in your box without problems in time and estimated way 100% recommended the purchase...
Look like candle for wedding cakeWell made very beautiful my grandson will love it, for the price the quality is fine, beautiful their faces
Good quality according to the price
Very cute and well done, just the flowers that are not so well painted, but I loved it anyway.
Fast and very nice
Just came in. It looks good.
I liked it a lot, only the box was open
They are cute only a little small but the details uff the necklace moves and even attracts the Heels
It's too beautiful!! Super well done! Will be the top of my wedding cake!! I loved
Super and fast
We use it for our wedding
Beautiful and arrived well in advance *-*
The product is as described, the figures are excellent, only the box arrived very battered, from there all right!
Excellent figure, very well protected, I highly recommend the seller
The figure is incredible but I arrive with the broken box!!!
boyfriend liked it ^_^
Top Quality and Service! I’m very happy!
great quality, super cute. I actually opted out of paying for the box, however my figure still showed up in the box. so that was great!
The truth is they are very small, and they have no basis to stand but I have a long time since on the cake it will not be necessary and they will look very beautiful, I like the quality, they look funny, I already want to see them about my cake.
Just I received my package opened and the cake topper is broken
Nice but the box was broken
Same product as very good ad, seller sent fast I will buy more times thanks.
Very good product. The quality is good and the finishes are cute. I arrive very quickly to Puebla Mexico.
Same as the description, the box arrived in perfect condition without any dents. They are very cute
Came well packed and protected
I love excellent
The box has arrived quite undone, otherwise perfect.
But so beautiful!!!
The figure has arrived well and the shipment has been fast but the packaging has been terrible, no protection on the package, the seller should improve these things, I still recommend it.
Good size figures