Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kakudoo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful figure, absolutely lace
Fast Delivery
Actually a very good figure, unfortunately it came broken Fortunately, the return and refund worked super well, I order again
Excellent product, amazing details and fast delivery, 10/10
Beautiful and super fast delivery, thank you
Fully recommended, the figurine is of very good quality and was wrapped in a very safe way. The order was needed in less than 8 days, since it was for a birthday gift against the clock, it arrived in an exact week. In addition, the box of the figurine came to part folded and then assembled it manually so that it did not break down at the time of shipment. Very good product, fast and beautiful
Never arrived and I have problems with the refund of the money
Excellent figure, I loved it, arrived well protected with box
Excellent, arrived very fast and in perfect condition
Excellent quality and details
Figurine magnificent, received before the forecast, at top.
Wonderful
good
Thank you, safe packing and fast delivery
bueno
Toppppp 5 stars
Wonderful, it is very beautiful and great also. Buy without fear
Super fast shipping, very good quality, always happy
Better than expected
The box very battered but the buggy figure is very cool and big
Is cool
amazing item it is definitely a collectors item it is rathet large and highly detailed one of the best looking one piece figures on the market
Very beautiful figurine I'm delighted
The box arrived a little broken. The plastic that covers the anime all folded and in bad condition. A little late delivery.
ok
amazing figure
Foot is broken
One arrived broken. I have shipped it out for return. Packing was no secure and they just put then figure in its original box in a bag and shipped it. I’m happy one arrived not broken at least.
Excellent Product, arrived in very good condition and before the time, excellent quality.
ottimo
He is very big and beautiful .. I gave it as a gift and my husband loved it .. Eh well detailed and came all well packed .. Just perfect .. Just buy and you won't regret it ..
Perfect
The figure in very good condition. .. But the box arrived useless, broken crushed ....de they would put the box aside so that this does not happen
The perfect figure, badly wrapped, the box shattered and I'm late
Excellent figure excellent detailed very fast shipping and quality in figure thank you
Excellent be cared for in detail
The figure is amazing, very well achieved and quite large, the only problem is that it was delivered to me outside the box with the plastic that protects it bent and The box folded, but I managed to assemble it and you could not see that it was bent, so within what fits it is decent, that if the figure a 10
The box looks like it came in a shredder.
Ordered with box, arrived without box. Super fast shipping well packed top quality
Perfect
Beautiful, the face is flawless, super recommended figures
All perfect
The quality is first, it was very well assured, the only problem was that I bought with a box, but it arrived without it...
This is great at this price.
Received 4 days before the delivery date. Well packed and protected (cardboard box, bubbles and case). Spectacularly large and in quite detail
Very nice
Simply Perfect!!!!! Is the most beautiful action figure I 've ever had, arrived very fast and the painting is wonderful!!!!!!!
Very pretty figurines on the other hand very poorly protected box arrived completely crushed
Broken and damaged box
product is amazing just arrived in damaged boxes no care in shipping