Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kakudoo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, arrived in perfect condition, Great piece!
good Nice details quality price good
Awesome
Good
Figures arrived early, excellent protective packaging, too bad that the box is to be assembled and the plastic case is "damaged" but all venial things. The only drawback that the lights are haphazardly on a flying light row without protection. The figure overall is extremely well-made, manicured and with great detail, large, colours very beautiful. Very good value for money. Recommended seller and recommended product.
Excellent quality, arrived before the indicated date
It's excellent everything like in the photo in Fort
Perfect statue! Great details
bien
Really exceptional. Dispatch in 9 days.
Very beautiful figure
nice
Good but a little distorted
Really too good
Very well protected Thank you seller quality of 10
The product is great, only it lacks a drop of cilicon so that it does not clear so easy.
Super well wrapped to avoid any blow and the figure is 10 for this price, it also comes with little lights down.
great figure, decent detail.
Great quality and finish of the item! Worth the price too much! Packing came well kneaded.
Top of too much.
Beautiful figure, arrived fast and in perfect condition, 100% satisfied with the purchase
I am impressed, the product came very well packed, it was the best packed purchase I ever bought, the seller was very careful to send the product, sent it super fast, really, the product arrived in perfect condition recommend Very this store, the product quality is amazing too, it has some details in the painting but it is minimal, it is perfect the face is exactly the same as the anime, it is giant too, I loved the product, I will buy more with this store ^ • ^
Very beautiful item! Unfortunately did not come the box as requested. An incomplete work by the seller.
All in perfect condition, congratulations on the quality and agility in the delivery❤️
Perfect very nice article, also arrived an advance thank you.